Tweed Holiday Parks has adopted this policy to efficiently respond to all cancellation requrests. All requests for refunds, reservation changes and credits must be in writing and forwarded to Holiday Park Management by email, by hand or mail.
All refund or credit requests providing 72 hours' notice in Off-Peak and 14 days' notice in Peak/Shoulder will be approved and processed by Holiday Park Management. An administration fee of $40 will be deducted from every refund.
Requests will be submitted by Holiday Park Management to Tweed Holiday Parks Head Office for consideration in the following circumstances:
- Less than 72 hours' notice is given for Off-Peak and less than 14 days' notice is given for Peak/Shoulder reservations (see Un-Relet Fees).
- A customer requests to transfer funds from one reservation to another reservation in a different name.
Note: A client request to transfer funds from one Tweed Holiday Park to another shall be treated as a refund with no Administration fee – transfer of funds from one holiday park to another is not available.
Changing a Reservation in the Off-Peak Period
No administration fee will be charged for a requests to change an existing reservation in the Off-Peak Period. Holiday Park Management will accept a request to change a reservation when a customer provides 72 hours' or more notice to:
- Change arrival/departure dates.
- Requests for unused funds to be transferred to a future reservation in the same Holiday Park.
Changing a Reservation in the Peak/Shoulder Period
A request to change a reservation in the Peak/Shoulder Period requires 14 days' notice and shall be charged a $40 administration fee.
For a request to change a reservation that provides less than 72 hours' notice in the Off-Peak and less than 14 days' notice in Peak/Shoulder see Un-Relet Fees.
A cancellation request that provides less than 72 hours' notice in Off-Peak and less than 14 days notice in Peak/Shoulder will be acknowledged by the Holiday Park Manager. Every attempt will be made to sell the site/cabin booked to other customers. Where the site/cabin is re-sold a credit or refund will be offered for the re-sold amount
Where the site/cabin is not re-sold, or only partially sold (e.g. not all nights booked have been re-sold), the value or unsold portion of the booking will be deducted from the refund/credit that is applicable.
A $40 administration fee will apply.
Failure to Notify of Cancellation / No Arrival
If a client does not notify Holiday Park Management of their intention to cancel a reservation and do not arrive, Holiday Park Management will exhaust all means to contact the customer. If no contact can be made, the reservation will be cancelled at 10am the day after the arrival date and no refund or credit will be issued.
Tweed Holiday Parks reserves the right to vary, replace or terminate this Policy from time to time.