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Check in and check out

Check-in: Cabins, Surfari Tents & Ensuite Tourist Sites - 2pm; All other sites - 12 noon NSW time. Check-out: 10am NSW time.
Late Check Out: Please check with office staff. Charges may apply.
Reception hours: Monday to Sunday, 8am – 6pm, 8am – 7pm DST

*Christmas Day reception hours 8am-12pm DST.
Please advise reception if you plan to arrive outside of these hours.

Site setup

  • Minimum distance from site boundary - 1.25 metres.
  • Exception - Minimum distance from roadway - 1.00 metre.
  • Minimum distance from other caravans, tents or camper trailers either on the same site or adjacent sites - 2.50 metres.
  • Tarpaulins can cover a maximum of 2/3 of the site area.
    As all site sizes vary, please discuss your requirements with park staff when booking a site. 

Key deposits

A $30.00 boom gate tag and $30.00 amenities key credit card guarantee will be held. Failure to return, loss or damage of tag and or keys will result in a charge to your credit card for the replacement.


All rates shown are based on 2 guests. All additional guests will be charged per person/per night. Failure to advise and pay for additional guests on your arrival may result in your reservation being cancelled.

Payment requirements

Full payment is required at the time of making a reservation. Extras are additional.

Tweed Holiday Parks Hastings Point Headland Only - For each site reserved, a three-night deposit is required to secure reservations. For reservations that fall in the Peak/Shoulder period, balance of fees is payable: Christmas 31 October Easter 28 February.

Winter Stays over 27 nights (June, July and August inclusive) contact Reception for payment options.

Reservations subject to change

Tweed Holiday Parks reserve the right to correct any information (including but not limited to, pricing information) and amend your reservation (in consultation with you) to ensure that it reflects the correct price or relevant information. Additional charges may be payable by you if you wish to proceed with the affected reservation. You will be informed of such charges if applicable.

Site guarantee 

Whilst we will make every endeavour to accommodate your request for a specific Site, Cabin or Surfari Tent, it is not guaranteed. Occasionally, it may be necessary to move a reservation for operational reasons.

Future bookings

Tweed Holiday Parks open 12-month booking windows on the 1st day of each month for future reservations for all accommodation types except for single night stays in on-site accommodation and ensuite sites. Reservations for single night stays in on-site accommodation and ensuite sites can only be accepted after 3pm the preceding day. Reservations are taken on a first come, first served basis.

Boom gates and parking

One car park is allocated per Site, Cabin or Surfari Tent. Additional cars must be parked in the visitor’s car park. Please advise reception upon booking if you have a boat or trailer. Please do not tail gate through the boom gate after another vehicle or use the tag to gain entry for unauthorised vehicles.  Failure to comply with this will result in the boom gate tag being turned off.

Wilful damage

Any charge for services not billed at the time of your departure and any damage or loss to our equipment in the holiday park or accommodation, which you are responsible for, will be charged to the same credit card used to pay your account. You are requested to leave the accommodation in the same condition as upon occupation. In the event your accommodation is left in an unsatisfactory state, we reserve the right to debit your credit card for extra cleaning or damage repair costs.

Cancellation policy

  • To obtain a refund or credit, you must notify the holiday park in writing and provide a minimum of 72 hours' notice in off-peak and 14 days notice in Peak/Shoulder prior to your arrival date.
  • All refunds will incur a $40.00 administration fee.
  • Changes can be made to an existing reservation in the Off-Peak period with sufficient notification, allowing the parks time to re-let the accommodation.
  • Un-Relet fees will apply for a request to change or cancel a reservation that provides less than 72 hours' notice in off-peak and 14 days notice in Peak/Shoulder.
  • All fees are forfeited for no shows.
  • Should people vacate a site early due to weather conditions, no refund will be given. Please refer to the full policy document found here.

Afterhours emergency number

1300 735 290 is to be used for after-hours emergencies only. 

Minimum stays and requirements

  • Peak - minimum stay is 7 nights.
  • Shoulder - minimum stay is 4 nights.
  • A Single Night Surcharge of $50 applies for on-site accommodation in the off-peak period only
  • A Friday & Saturday Night Surcharge of $10 per night applies only to off-peak reservations less than 7 nights in On-Site accommodation.
  • Extra Persons (10years & older) for sites (Tents/Tourist Sites/Ensuites) are charged $10. Hastings Point Headland Primitive Camping Extra Persons (10 years & older) are charged $10.
  • Extra Persons (5years & older) in On-Site accommodation (Cabins/Surfari Tents) are charged $20.

Weekday Getaway and Weekend Package

Applies to stays in the Off-Peak period only and not available on Public Holidays.
Not valid in conjunction with any other package or offer.
Weekday Getaway must arrive on a Monday and depart on a Friday.
Weekend Package must arrive on a Friday and depart on a Monday or can be used as a late check out on the Sunday. Latest departure time is 10am Monday.


Tweed Holiday Parks enforce a no pet policy at all parks. Exceptions may be made for "assistance animals" where proof of the animal’s status to alleviate the effect of a guest's disability is provided.

Credit card guarantee

A credit card must be produced in the name of the person staying at the park on arrival. Photo ID may be requested. Your credit card number will be held by an encrypted link for the duration of your booking and stay.


Please retain the receipt issued to you on arrival. This validates your length of stay. Please check that your arrival and departure date are correct.

Supervision of children

All children under 10 years must be accompanied by an adult when visiting the amenities, playground and swimming pool.

Play equipment and sporting facilities

Play equipment and sporting facilities are permitted from 8.00am to sunset. Bicycles, scooters, skateboards, rollerblades etc must only be ridden on the roads within the holiday parks and at no more than 10kph.  Please ensure the appropriate safety equipment is worn at all times.  To prevent the risk of serious injury motorised play equipment such as foot scooters, skateboards, mini bikes, monkey bikes, Wheelman or Segways are prohibited.

Risk warning

By entering the holiday park, it is accepted that all activities including recreational activities are not free of risk and that park management is not liable for any loss, damage or injury arising from such activities.  On entry, it is also agreed that park management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.  Guests and their visitors who engage in recreational activity in accordance with the Civil Liability Act 2002 inside or near the holiday parks, that the pursuit of such activities may result in harm or personal injury.  All persons who engage in recreational activity do so at their own risk.


Please be respectful of the enjoyment of others within the park by restricting noise from televisions, music and social gatherings between the hours of 9pm and 8am. After 10pm: Silence is Golden.


Please note that smoking is not permitted in any on-site accommodation, park facilities or in and around the community areas.

Open fires

Open fires are not permitted.

Surveillance cameras

Please be aware that surveillance cameras are used within our property.


You and your children may be photographed for marketing purposes. Please advise upon check-in if you do not wish to be photographed.


All visitors should be registered on arrival. Guests are also responsible for their visitor’s behaviour. Any visitor that stays overnight must be registered prior to staying (fees apply).

Electrical connection

Electrical leads connected to our power outlets must only be by a single 15amp lead, not less than 10 metres in length. The use of double adaptors is not allowed.

Vehicle length

Sites will be allocated based on the measurements provided during the booking process. It is the responsibility of the guest to ensure the dimensions are as accurate as possible. If you are unsure, please call the park directly. The measurement of a caravan/campervan includes the draw bar, bumper bar and any items hanging over the bumper.

10km speed limit

Speed is to be limited to 10km/h and directional signs must be observed.

Garbage and recycling

It is your responsibility to keep your site tidy, ensuring sullage water and rubbish are correctly disposed of. Bins are located throughout the holiday park. Signage explains what items are acceptable for recycling. We appreciate your cooperation.

Under age bookings

Tweed Holiday Parks recommend to Park Managers, that any booking by minors (under 18 years of age) must have a responsible adult present. A responsible adult is deemed a parent or teacher. Typically, an 18-year-old who is part of the booking would not be deemed responsible in terms of answering for behavioural issues that may arise within the group.

Park management

All reasonable direction given by Park Management must be followed by guests and their visitors.

Booking terms

Tweed Holiday Parks does not have a formal policy on the circumstances when a booking can or can’t be refused. As a rule, it is at the discretion of the Park Manager if any booking is accepted or not.

Not allowed

The following is not allowed under any circumstances:

  • Illegal drug use.
  • Excessive use of alcohol.
  • Undue mess around a site.
  • Unregistered overnight guests.
  • Undue noise.
  • Acts of violence or abuse.
  • Smoking in accommodation.
  • Unregistered vehicles.

Emergency evacuation plan

Please make yourself familiar with our emergency evacuation plan in case of an unforeseen emergency. Emergency evacuation information is located in the guest information booklet in on-site accommodation and available to view at Reception. In case of an emergency, please remain calm and follow instructions from the park staff.