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Do you have availability?

You can check individual holiday parks availability via these three options:

  1.  Online using the Book Now button on our website tweedholidayparks.com.au
  2.  By sending an email to the parks at:
  3.  By telephoning 1800 234 121 and selecting the holiday park you would like to contact:
    1 for Tweed Holiday Parks Tweed Heads
    2 for Tweed Holiday Parks Fingal Head
    3 for Tweed Holiday Parks Kingscliff North
    4 for Tweed Holiday Parks Kingscliff Beach
    5 for Tweed Holiday Parks Hastings Point
    6 for Tweed Holiday Parks Pottsville North
    7 for Tweed Holiday Parks Pottsville South

When do I pay for my reservation?

Full payment is required at the time of making a reservation.

If your reservation is for more than 27 nights and falls during the off-peak season or if you are staying on the Hastings Point Headland over Christmas a 1-week deposit is required when making the reservation.

For stays over 27 nights a further 2 weeks is payable on arrival and the rest of your stay can then be paid weekly in advance. 

For Christmas Bookings at the Hastings point Headland full payment is required by 31 October of each year.

This can only be set up at reception and cannot be booked online.

What are the rates?

All Tweed Holiday Parks rates are accessible through our website or please call the holiday park directly.

Can you guarantee a specific site or on-site accommodation?

Whilst Tweed Holiday Parks will make every endeavour to accommodate your request for a specific site, cabin or Surfari tent, it is never guaranteed. It is sometimes necessary for holiday park management to move a reservation for an operational reasons.

When can I book for the following year?

Tweed Holiday Parks open 12-month booking windows on the 1st day of each month for future reservations for all accommodation types except for single night stays. Reservations are taken on a first come, first served basis and can be booked online or via reception.

Can I book an overnight stay?

Reservations for single night stays are not available on-line.  Cabin, Surfari Tents and ensuite site reservations can only be accepted after 3pm on the preceding day via holiday park reception.  Overnight stays on a site are accepted in the off-peak periods only and generally not on a weekend. It is at the discretion of holiday park management.

How long can I stay?

The length of your stay will depend on availability.  Legislation prevails that a person is not permitted to stay in a moveable dwelling that occupies a short-term site or camp site for more than 150 days in any 12-month period, and no more than 50 days in a 12 month period in a primitive camping ground.  Tweed Holiday Parks primitive camping ground is Tweed Holiday Parks Hastings Point Headland.

Do you offer packages, deals or discounts?

Packages, deals & discounts are released from time to time across our holiday parks. Terms and conditions of these deals vary and the available dates and pricing are set and specified when the offer is released.  For detailed terms and conditions, please see our Deals page on our website for more information https://www.tweedholidayparks.com.au/deals.

Can I book multiple packages, deals and discounts together?

No, Packages, Deals and Offers are not valid in conjunction with any other promotion and these can’t be booked in consecutive days.

Do you offer senior or pensioner discounts?

No Senior Discount is available at our parks. Please see the deals page on our website for weekly off-peak rates.

Do you sign Centrelink rent assistance forms?

Tweed Holiday Parks management will witness Centrelink rent assistance forms provided they display the clients residential address not the holiday parks address as your place of residence.

How many people can I have on a site?

Up to 6 people are permitted on a tourist or tent site. Site setup guidelines apply, see our  Setting Up Your Site requirements. You will need to check with holiday park reception for the occupancy maximums of cabin and surfari tent accommodation or refer to the floor plans on our website www.tweedholidayparks.com.au.

Are tent sites and tourist sites powered?

All of Tweed Holiday Parks tourist sites offer power and sullage. Most of our tent sites are powered, please refer to the holiday park maps for further information.

What is a drawbar and why do you need to know the measurements of my caravan?

Our sites vary in shapes and sizes and are allocated based on the measurements provided during the booking process. It is the responsibility of the guest to ensure the dimensions are as accurate as possible. When booking a site please include the drawbar and anything attached to the back of the caravan as part of the measurement. A drawbar is the device located at the front of a caravan used for hauling when attached to a towbar.

Do you allow pets?

Bush Stone-curlew now breed and set up camp across our holiday parks. It is for this and other environmental reason we are unable to have pets in our holiday parks. Please make other arrangements for your pets prior to coming to stay with us. Documentation for an Assistant Animal will need to be provided at the time of making a reservation.

Can I have an early check in?

Check in/out times allow for maintenance to be conducted on sites, the cleaning of accommodation and time for guests to shift locations when necessary.  

The set check in times are as follows:

  • 2pm DST time for cabins, Surfari tents and ensuite sites 
  • 12 noon DST time for all other sites

However, there are occasions when the accommodation may be available for an early check-in or late check-out, please check with reception.

What is the latest time I can check in?

Tweed Holiday Parks operate on the following office hours:

Monday to Sunday, 8am – 6pm, 8am – 7pm DST.

*Christmas Day - Closed

Please advise reception if you plan to arrive outside of reception hours and they will explain the late arrivals process.

What time is check out?

  • 10am NSW time for all sites and accommodation.

 However, there are occasions when the accommodation may be available for an early check-in or late check-out, please check with reception.

How many vehicles can I have on my site?

One car park is allocated per site, cabin or surfari tent. Additional cars must be parked in the visitor car park. Please advise reception upon booking if you have a boat or trailer. Please do not tail gate another vehicle through the boom gate or use the tag to gain entry for unauthorised vehicles. If you use the tag for a second vehicle it will prevent your first vehicle from entering or exiting the park. Failure to comply with this will result in the boom gate tag being turned off.

Can I let my visitors park their car on my site?

Visitors must register with holiday park reception on arrival. Vehicle access is not permitted. Visitor parking or off-street parking is available at all Tweed Holiday Parks. If heavy items need to be delivered, please check with holiday park reception. Fees will apply for any visitor that stays overnight.

Do any of the holiday parks have drive-through sites?

Only some of our parks have drive-though sites, please check directly with the park for availability.

Can I bring a boat, trailer or gazebo?

At the time of booking, you will need to notify the holiday park staff and provide dimensions. They will advise if this is suitable.

Do you have a dump point?

All seven Tweed Holiday Parks have at least one dump point for guests with a reservation to use. We do not allow members of the public to use the dump point.

Do you have permanent or long-term rental accommodation, or can I live in my caravan in your holiday park?

No. Tweed Holiday Parks are located on Crown Land that is reserved for public enjoyment and zoned for the use of tourists and cannot be used for residential purposes.

 Do you provide for caravan storage?

Tweed Holiday Parks Tweed Heads has a storage yard for off-site storage purposes and can accommodate caravans, boats, cars etc.

Can I have a campfire, brazier, or Oz Pig BBQ?

No, open fires are not permitted for the safety of the environment and our guests.

 Are skateboards, bikes or scooters allowed in the holiday park?

Yes, ensuring they are only ridden on the roads within the holiday park and at no more than 5kph. Please ensure the appropriate safety equipment is always worn. To prevent the risk of serious injury motorised play equipment such as scooters, skateboards, minibikes, monkey bikes, Wheelman or Segways are prohibited. All play equipment and sporting facilities are to only be used from 8am to sunset. 

 Can I reserve the BBQ area for a private party with my family staying in the holiday park and some visitors?

BBQ’s, camp kitchens and recreational areas are shared spaces for all guests to use. You will need to check with holiday park management prior to the event and gain approval.

 Can I put a soft floor camper trailer on a site with a concrete slab?

Soft floor camper trailers are permitted on double cement slabs at holiday park management discretion.  The sites are concrete, and the flooring must only cover the concrete slab – no mats or flooring can sit on top of any grassed area that surrounds a concrete slab.  Tents are only permitted on tent sites.

 Does the cabin and surfari tent accommodation come with linen and kitchen equipment?

Yes, linen is included for the specified number of guests at the time of booking. All kitchen equipment, crockery and cutlery are provided for the maximum number of people allocated to the accommodation.

 Do I pay for hot showers?

Water and electricity are included in our prices. With the exception being primitive camping at Hastings Point Headland.

 Do you have free Wi-Fi?

Yes, coverage limitations apply at Fingal Head and Pottsville.

 Can I purchase extra Wi-Fi?

No, you are unable to purchase extra Wi-Fi from reception.

Does the holiday park have accessible facilities?

Six of Tweed Holiday Parks have accessible facilities containing a shower and toilet for all guests or their visitors to use. Please notify holiday park staff if you require access to this facility. Tweed Holiday Parks Hastings Point does not offer accessible facilities.

The following holiday parks also have cabins with internal accessible facilities:

  • Tweed Holiday Parks Tweed Heads
  • Tweed Holiday Parks Kingscliff North
  • Tweed Holiday Parks Kingscliff Beach
  • Tweed Holiday Parks Pottsville South

 Do you have a camp kitchen?

The following Tweed Holiday Parks have camp kitchens complete with a shared fridge, stove cook tops, oven, microwave, toaster and kettle:

  • Tweed Holiday Parks Tweed Heads
  • Tweed Holiday Parks Kingscliff Beach
  • Tweed Holiday Parks Pottsville North
  • Tweed Holiday Parks Pottsville South

 All holiday parks offer BBQ & seating area facilities to guests. 

Can my 17yr old and his friends stay without an adult?

Tweed Holiday Parks recommends to holiday park managers, that any booking by minors (under 18 years of age) must have a responsible adult present. A responsible adult is deemed a parent or teacher. Typically, an 18-year-old who is part of the booking would not be deemed responsible in terms of issues that may arise within the group.

Do you have a swimming pool or playground in the holiday park?

Tweed Holiday Parks Tweed Heads and Tweed Holiday Parks Pottsville North have a Swimming Pool.

The following holiday parks have a playground within the grounds:

  • Tweed Holiday Parks Tweed Heads
  • Tweed Holiday Parks Fingal Head
  • Tweed Holiday Parks Pottsville North

Do you refill gas bottles or sell ice?

Tweed Holiday Parks do not refill gas bottles, check with park reception to locate the nearest business that can provide this service.

The following holiday parks sell ice:

  • Tweed Holiday Parks Tweed Heads
  • Tweed Holiday Parks Kingscliff North
  • Tweed Holiday Parks Pottsville North

 Is the holiday park safe?

Instances of theft can occur due to the open and communal nature of a holiday park. To take precautions Tweed Holiday Parks urge all guests to always secure valuables such as wallets and keys. Overnight, it is strongly advised that bicycles, eskies, kayaks, fishing rods etc. are locked up or placed in doors. Should an instance of theft occur, please report it to holiday park reception as soon as possible and contact the Police Assistance Line: 131 444.

 Are there snakes, sandflies and mosquitos?

Camping and the outdoors do include all the above. Snakes tend to venture out with the arrival of warmer weather, just like all of our native wildlife, they are protected and should be left alone. If you see a snake notify Holiday Park Management.

 Local relocation services: Tweed Area

Tweed Valley Wildlife Carers             02 6672 4789

Reptile Relocation                              0424 413 701

                                                           0474 280 344

 Holiday parks sell insect repellent at cost price to ward off the annoying sandfly (midges) and mozzie as a courtesy for our customers.

What are those birds in the park, they rarely move?

Bush Stone-curlews or Burhinus Grallarius are an endangered species. Community members and the Tweed Shire Council staff are working together to protect nesting Bush Stone-curlews in the Tweed. If you see them, please respect their need for space and please never feed these birds.

 Contact Tweed Valley Wildlife Carers on their 24-hour hotline if you see an injured Bush Stone-curlew (02) 66 72 4789.

 Where is the nearest patrolled surf beach?

For patrol times and beach conditions please refer to NSW Surf Life Saving - Find a beach

 Are there courtesy buses to the local clubs and pubs?

Yes, please see Courtesy Bus Brochure

For paid bus schedules please see Surfside schedule

Do you hire out kayaks, boats or bicycles?

Bicycles can be hired directly from Tweed Holiday Parks Kingscliff Beach. 

Kayaks, boats and stand up paddle boards can be hired from:

 How close are you to the Gold Coast Airport?

  • Tweed Holiday Parks Tweed Heads is an 8min drive via Kennedy Drive and the Gold Coast Hwy
  • Tweed Holiday Parks Fingal Head is a 14min drive via Fingal Head Road and the M1
  • Tweed Holiday Parks Kingscliff North and Tweed Holiday Parks Kingscliff Beach are a 12-14min drive via Marine Parade and the M1
  • Tweed Holiday Parks Hastings Point is a 21min drive via Tweed Coast Road and the M1
  • Tweed Holiday Parks Pottsville North and Tweed Holiday Parks Pottsville South are a 25min drive via Tweed Coast Road and the M1

 How close are you to the theme parks?

Movie World, Dreamworld and Wet ‘n’ Wild are all approximately a 55-minute drive (depending on traffic) Sea World will take a little longer (1 hour) as it is in the heart of Surfers Paradise.


Tweed Holiday Parks reserves the right to vary, replace or terminate this Policy/Procedure from time to time.