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Coronavirus (COVID-19) Update

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Coronavirus (COVID-19) Update

Tweed Holiday Parks is committed to guest safety and we wish to assure you that we have implemented the necessary COVID-19 safety measures across all seven holiday parks.

With a great range of accommodation surrounded by beautiful beaches, rivers, and bush we have ample space available to you and your family to enjoy a safe holiday.  

A little bit more about guest safety…..

  • Our cleaning teams are very committed to keeping our parks sparkling clean. We take hygiene very seriously and have increased our cleaning activity to ensure that all cabins and facilites throughout the park are as safe as possible.

  • All of our staff understand their obligations around social distancing and hygiene and will be practicing these measures during your stay.

  • We have introduced maximum capacity numbers at reception, in the amenity blocks, and throughout the facilities. Please check the signage in the park for futher guidance.

  • You and your visitors will be asked to complete a basic declaration to confirm that you understand the current government advice.

One thing we do ask is that when staying in the park you practice social distancing and appropriate hygiene based on current government guidelines. It is also very important to remember that if you have any type of COVID-19 symptoms you delay taking a holiday and seek medical advice.

We as a community need to take care of each other, and keeping your family, other guests and our staff completely safe is the priority. If you are unsure of what specific government standards and guidelines are currently in place please check this link - Protecting yourself and others

Future Bookings

As of 5th June 2020 the holiday parks will commence operating under our normal cancellation terms and conditions. You will find this information here.

For all new bookings, we have implemented a flexible cancellation policy to give you peace of mind. With all new bookings we will allow you to notify us 72 hours prior to arrival if you wish to change the date of the booking. This policy will remain in place until the uncertainty around COVID-19 is no longer an issue for the community.

Other states

Travellers from other states will also be able to visit NSW for a holiday from 1 June 2020. If you live in another state it may be worth checking your state restrictions prior to making a booking at one of our parks. Please follow the links below for further information: 

Over the coming months, we will continue to monitor official advice on the COVID-19 situation and update you when we make significant changes that might affect your booking or stay. Advice about the current situation can be found at this link - Department of Health

We thank you for your patience and co-operation during this unprecedented time, we wish you and your family good health, and we look forward to seeing you soon!