Tweed Holiday Parks is committed to guest safety and we wish to assure you that we have implemented the necessary COVID-19 safety measures across all seven holiday parks. We are also an officially registered COVID safe business.
With a great range of accommodation surrounded by beautiful beaches, rivers, and bush we have ample space available for you and your family to enjoy a safe holiday.
A little bit more about guest safety…..
Our cleaning teams are very committed to keeping our parks sparkling clean. We take hygiene very seriously and have increased our cleaning activity to ensure that all cabins and facilities throughout the park are as safe as possible.
All of our staff understand their obligations around social distancing and hygiene, and they will be practicing these measures during your stay.
We will be monitoring guest numbers at reception and in the amenity blocks, to ensure that our guests are not gathering for too long in these areas.
When required by the government you may be asked to wear a facemask. Signage will be in place when we are guided to implement this measure.
You and your visitors will be asked to complete a basic declaration to confirm that you understand the current government advice.
NSW Government requires all guests and visitors to check-in/out via the Service NSW App. The QR Code will be located at reception and on the entry to the holiday park.
One thing we do ask is that when staying in the park you practice social distancing and appropriate hygiene based on current government guidelines. It is also very important to remember that if you have any type of COVID-19 symptoms you delay taking a holiday and seek medical advice.
We as a community need to take care of each other, and keeping your family, other guests and our staff completely safe is the priority. If you are unsure of what specific government standards and guidelines are currently in place please check this link - Protecting yourself and others
We have implemented a flexible cancellation policy to give you peace of mind. With all new bookings we will allow you to notify us 72 hours prior to arrival if you wish to change the date of the booking. This policy will remain in place until the uncertainty around COVID-19 is no longer an issue for the community.
Our normal booking terms and conditions still do apply in most cases. You will find this information here.
Restrictions on travelling to NSW will be different for each customer and if you live in another state it may be worth checking your state restrictions prior to making a booking at one of our parks.
Rest assured that we are monitoring official advice on the COVID-19 situation. Advice about the current situation can be found here - Department of Health
We thank you for your patience and co-operation during this unprecedented time, we wish you and your family good health, and we look forward to seeing you soon!